1. Introduction & Commitment to Privacy
BuildSetu Technologies ("BuildSetu", "we", "our", or "us") operates the website https://buildsetu.co.in. We provide home and property maintenance coordination services connecting residents, homeowners, and housing societies in Ahmedabad with verified trade technicians. We are committed to safeguarding the personal privacy of our users in compliance with the Digital Personal Data Protection Act, 2023 (India) and the Information Technology Act, 2000.
2. Information We Collect
We only collect data strictly necessary to fulfill your maintenance service request:
- Contact Information: Full Name, Mobile Phone Number (including WhatsApp number), and optional Email address.
- Service Location: Residential neighborhood, apartment society name, and PIN code in Ahmedabad.
- Service Details: Description of the problem (e.g. electrical fault, plumbing leak), photos if provided via WhatsApp, and service urgency.
- Technical Telemetry: IP address, device type, browser user-agent, and anonymized conversion event logs to ensure platform security and prevent spam.
3. How We Use Your Information
Your personal data is used solely for:
- Coordinating technician doorstep arrival and sending service confirmation updates via WhatsApp and phone.
- Generating your transparent digital job card and itemized quotation.
- Executing customer satisfaction checks following job completion.
- Allowing society committees to review verified maintenance logs.
We never sell, rent, or trade your personal phone number or email address to third-party telemarketers or external advertisers under any circumstances.
4. Data Storage & Security
All enquiry records are stored securely in enterprise-grade PostgreSQL databases hosted by Supabase with Row Level Security (RLS) policies and encrypted connections (SSL/TLS). Only authorized dispatch engineers can access customer contact details for ongoing work orders.
5. Your Rights & Data Deletion
Under Indian data protection laws, you retain the right to review, update, or request complete deletion of your customer record from our database at any time. To request data deletion, simply send an email to info.buildsetu@gmail.com or contact our dispatch coordinator on WhatsApp at +91 92747 00635.