Q: Do I have to pay anything to submit an enquiry?

No! Absolutely not. There is zero advance fee, deposit, or credit card info required. An enquiry simply lets our coordination team verify parts availability and assign the right specialist.

Q: What if the exact same issue happens again after repair?

All completed jobs are backed by our 30-Day Workmanship Assurance. If the exact repair recurs within 30 days, we assign an engineer to re-inspect and fix it at zero extra service charge.

Q: How does the Housing Society / Builder Maintenance Desk work?

Instead of society committee members managing constant resident maintenance calls, BuildSetu sets up a dedicated ticketing desk and SLA-backed dispatch for common areas and resident flats with monthly reporting.

Question 1

Is this service active right now, or is it coming soon?

Accepted Answer

We are currently conducting our pre-launch validation pilot in Nikol and key Ahmedabad clusters. By sharing your requirement today, you receive early access, priority booking slots, and direct launch perks as we roll out to your society.

Question 2

Which specific areas in Ahmedabad are eligible for the pilot?

Accepted Answer

Our primary clusters focus on Nikol and surrounding regions within a 15km radius (Hanspura, Naroda, Bapunagar, Odhav, Vastral, Kathwada, Krishnanagar, Thakkarbapanagar, and Maninagar), along with select Western Ahmedabad corridors (Satellite and Vastrapur).

Question 3

How quickly does a technician arrive after booking?

Accepted Answer

We operate on a strict < 45-minute arrival SLA for scheduled slots. You receive live technician arrival alerts and engineer contact information directly on WhatsApp.

Question 4

Do I have to pay anything to submit an enquiry?

Accepted Answer

No! Absolutely not. There is zero advance fee, deposit, or credit card info required. An enquiry simply lets our coordination team verify parts availability and assign the right specialist.

Question 5

What if the exact same issue happens again after repair?

Accepted Answer

All completed jobs are backed by our 30-Day Workmanship Assurance. If the exact repair recurs within 30 days, we assign an engineer to re-inspect and fix it at zero extra service charge.

Question 6

How does the Housing Society / Builder Maintenance Desk work?

Accepted Answer

Instead of society committee members managing constant resident maintenance calls, BuildSetu sets up a dedicated ticketing desk and SLA-backed dispatch for common areas and resident flats with monthly reporting.

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